Return & Refund Policy

Last updated: 2026

Eligibility

We accept returns or replacements for products that are damaged in transit, incorrect, or defective. Please raise a request within 48 hours of delivery with a photo of the product.

Non-returnable items

• Opened pet food, treats or perishables (for hygiene and safety).
• Used accessories, grooming products, or personalised items.

How to request a return

1. Message us on WhatsApp at +91 80568 80066 with your order ID.
2. Share photos of the product and packaging.
3. Our team will guide you through pickup or replacement.

Refunds

Approved refunds are processed to the original payment method within 5–7 business days. For any questions please contact us.